Frequently Asked Questions

Every project is different, so we never use one-size-fits-all pricing. We offer clear, fixed-price proposals after a free consultation, so you know exactly what you are getting before committing to anything. Projects typically range from £500 for smaller tasks to £5,000+ for full digital transformation programmes.

It depends on the scope. An AI chatbot setup can take 2–3 weeks. A full Power BI dashboard build typically takes 3–6 weeks. Website projects range from 4–8 weeks. We always give you a clear timeline before we start, and we stick to it.

Absolutely not. We translate everything into plain English. Our job is to handle the technical complexity so you can focus on running your business. If something does not make sense, we will explain it again until it does.

Our primary focus is UK-based SMEs, but we do work with international clients, particularly those with UK operations. Contact us to discuss your situation.

We don't disappear after launch. We offer ongoing support packages, training for your team, and regular check-ins. Most of our clients maintain a long-term relationship with us for continuous improvement.

An AI chatbot is an automated system that can answer questions, capture leads, and handle common enquiries on your website or WhatsApp, 24/7, without human involvement. You likely need one if you are missing out on after-hours enquiries, spending too much time answering the same questions, or want to qualify leads before they reach your sales team.

You don't need your data to be perfectly organised before we start. We work with you to understand what data you have, where it lives, and what decisions you need to make, then we build from there. Even messy spreadsheets are a starting point.

SEO is a medium-term strategy. You can expect to see meaningful improvements in rankings and traffic within 60–90 days. Significant results typically compound over 6–12 months. We will be honest with you about timelines from the start, we do not promise overnight miracles.

We design our data training for all skill levels, from complete beginners who have never used Excel beyond basic calculations, right through to teams wanting to build Power BI skills. We tailor every session to your team's actual level.

Yes. We offer monthly maintenance packages that cover security updates, performance monitoring, content changes, and technical support. We recommend this for all clients to keep your site secure and fast.

Yes, we typically ask for 50% upfront to start work, with the remainder due on completion. For larger projects, we use milestone-based payment schedules. Everything is agreed and documented before we begin.

Client satisfaction is our priority. Every project includes revision rounds, and we work with you until the outcome meets the agreed brief. We are proud that we have never left a client unsatisfied, but if an issue arises, we will resolve it promptly and professionally.

Yes, absolutely. We are happy to sign NDAs before any discovery call if you are discussing sensitive business information. Confidentiality is standard practice for us.

Yes, many clients start with a single service, see results, and then expand the relationship. There is no obligation to commit to multiple services upfront. We grow with you at your pace.