Havilah Grace Digital Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website at www.havilahgracedigital.com.
1. Who We Are
Havilah Grace Digital Ltd is a technology and data solutions company registered in England and Wales. Our registered address is 61 Bridge Street, Kington HR5 3DJ. You can contact our data controller at info@havilahgracedigital.com.
2. What Data We Collect
We may collect and process the following personal data:
- Contact information: name, email address, phone number, and company name when you fill in a contact or enquiry form.
- Booking information: when you book a consultation, we collect your name, email, and preferred date/time.
- Newsletter subscriptions: your email address if you subscribe to our mailing list.
- Usage data: anonymised analytics data about how visitors use our website (pages visited, time on site, referral source).
- Communications: the content of emails or messages you send to us.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide the services you have requested
- Send you our newsletter and marketing emails (only if you have consented)
- Improve our website and services through anonymised analytics
- Comply with our legal obligations
- Manage our client relationships
4. Legal Basis for Processing
We process your personal data under the following lawful bases under UK GDPR:
- Contract: where processing is necessary to provide a service you have requested
- Legitimate Interests: for improving our services and responding to enquiries
- Consent: for marketing communications, you can withdraw consent at any time
- Legal Obligation: where we are required to process data to comply with UK law
5. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers who help us operate our website (e.g. hosting, email providers) under strict data processing agreements
- Professional advisors (accountants, solicitors) where legally required
- Regulatory authorities if required by law
6. Data Retention
We retain your personal data only as long as necessary. Contact form data is held for up to 3 years. Newsletter subscriptions are held until you unsubscribe. Project data related to client work is held for up to 7 years for accounting purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data held by us
- Rectification of inaccurate data
- Erasure ("right to be forgotten") in certain circumstances
- Restriction of processing in certain circumstances
- Data portability — receive your data in a portable format
- Object to processing based on legitimate interests
- Withdraw consent at any time for consent-based processing
To exercise any of these rights, please email us at info@havilahgracedigital.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies: required for the website to function correctly
- Analytics cookies: anonymised data to understand how visitors use our site (Google Analytics)
- Marketing cookies: only if you have given consent
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and access to personal data is restricted to authorised personnel only.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "last updated" date at the top of this page.
12. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
13. Contact Us
For any privacy-related queries, please contact us at:
- Email: info@havilahgracedigital.com
- Address: 61 Bridge Street, Kington HR5 3DJ
- Phone: 07539243682